• <h2>Preguntas frecuentes</h2>

    Preguntas frecuentes

What happens if I have made a reservation on islandhomefuerteventura.com and finally cannot travel as a result of the coronavirus (COVID-19)?

If your reservation has been affected by COVID-19 and with prior justification, at Island Home Fuerteventura the changes have been fully flexible, offering 100% flexibility to postpone your reservation until 24 hours before arrival. You will have the possibility to change the date of the reservation so that, when this has happened, you can enjoy your stay in the next 12 months from the date of entry and of course enjoying the best price guaranteed.

How do I manage my reservation voucher request?

For any modification and management that you need in your reservation, please write us an email to booking@islandhomefuerteventura.com or by calling the service phone number. We are currently receiving an unprecedented number of requests and we are trying to process them as quickly as possible. If you have requested a refund of your reservation and we have not responded yet, we ask that you please understand that our team is handling an exceptionally high volume of requests. We appreciate your patience and understanding at this time.

How to manage a reservation made with an online agency or other travel agents?

In the event that you have made your reservation with an online travel agency or other travel agent, we suggest that you contact the provider of the reservation to obtain information about their change policy.

What are the indications about the use of a mask in Spain?

The use of masks will be marked by the health authorities at all times. Nowadays, the general recommendations in Spain establish that the use of masks is mandatory for people over 6 years of age in outdoor spaces and in closed spaces for public use.

It is also compulsory to use it in public, air, sea and rail transport, and in a private vehicle, if the occupants do not live at the same address.

The following general exceptions are established: people with disabilities or respiratory disease, as well as the practice of sports or the intake of food and beverages.

Both these measures and the exceptions may vary depending on each Autonomous Community. We recommend that you check the situation of each Community before your trip and always carry a mask so that you can use it if necessary during your stay.


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